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e3d Titan extruder steps per mm settings don't do anything (5 replies)

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My e3d Titan extruder is greatly under-extruding. E3d says that because the extruder uses a specific motor with a specific gear ratio, they recommend 837 steps/mm. When I tell it to put out 100mm at 837 steps/mm, it only extrudes ~65mm of filament. I followed Tom's guide on calibrating the steps per mm setting for the extruder motor and changed it to 1287 steps/mm (837/100*65=1287). I did the test again and still got ~65mm extruded. It seems like no matter what I change this value to, the motor output does not change. What am I doing wrong? Could this be an issue with low voltage settings on the potentiometer? I've had this problem for months and I'm tired of compensating in the slicer.

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